Vol. 38, No. 2
June / July 2008
IMPROVING LIBRARY SERVICE
The staff at the Braille and Talking Book Library work hard to provide
the best service we can to patrons and there are a few things you can do
that help make that possible.
- Return books within the 30-day checkout period. There are often
waiting lists on the most popular books so the sooner we get them back
the quicker the next patron will receive that book.
- Rewind back to the beginning of the last cassette when you are done reading. Staff
checks and rewinds thousands of books each week. The fewer cassettes
they need to rewind the more books go back out the next day. If you
listened to all four sides of a cassette it will already be back at the
beginning on side one. If the book ends or you stop before the end
of the fourth side on any cassette, put it back in the player with the
label side up and rewind.
- Make sure tapes go back in the box they came in. If a book comes
back missing a tape it takes a lot of extra time to locate the missing
one or obtain another copy.
Be careful not to switch mailing labels on books. The barcode on
the label has to match the book in order to take the right book off your
file.- If you receive a book with a damaged tape or the wrong tape, you may
call the library for a replacement, or mark two “Xs” on the
return address side of the label. One X let’s staff know there
is something wrong with the book and a second X let’s them know to
send another copy. Please put a rubber band around the defective
cassette and don’t rewind that cassette.
- If your book suddenly sounds like Donald Duck, check to be sure that
your speed switch is still set at 15/16 and the variable speed switch is
all the way to the left. If the sound is still too fast try rewinding
a short distance, then fast forward and try play again. Still too
fast, take the tape out and tap it firmly on a hard surface. Remember
you can always call us for help if none of this solves the problem.
- If your machine is not working properly, call the library to see if we
can help over the phone or determine if we need to send a replacement. It’s
always best to call before mailing your machine back.