Many Cultural Institutions are moving toward the web as means of providing expanded customer services on a 24X7 basis.  The use of the world wide web to move standard customer services into a digital format allows institutions to reach a wider audience and provide new services to existing customers.

This medium also brings with it new challenges along with the increased opportunity.  See how a couple of libraries are dealing with the issues of integrating their service models, as well as discussing some technologies that might be useful to your institution.