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Reference Service Policy

Policy 020
Effective Date: April 15, 2002

Agency staff will make every reasonable effort to respond to requests for research information as quickly and thoroughly as possible. Staff will not perform open-ended research for patrons that would require them to interpret records. This includes legal, genealogical, land title and ownership, or in-depth historical research. Each off-site public patron request will be limited to a maximum of two names or subjects and one record per name or subject. In-state off-site public patrons will be allowed up to one-half hour of free research twice every four months. Out-of-state off-site patrons will be allowed up to one-half hour of free research once every four months. Additional requests within the four month period will result in a research fee of $15.00 per request for both in-state and out-of-state off-site public patrons.

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